Yesterday, I tackled a lot of the admin fundamentals of getting my business off the ground – things like VAT registration etc. One of said tasks was to find a bank that would be a nice match for my needs as a new business owner. I took my query to Twitter and perhaps a little optimistically expected one of the banks to respond. In fact, knowing social media and how financial service organisations are really struggling to get to grips with it, it was highly optimistic!